Shipping

Domestic Shipping Information

For customers within the United States, shipping costs are calculated
at checkout based on your order and location. Simply add items to your
cart and enter your shipping address to view available options and
pricing.

We work with trusted carriers such as USPS, FedEx, and UPS to ensure
timely and secure delivery. Most domestic orders are processed within
1-2 business days, with delivery typically taking 2-5 business days
depending on your location.

We cannot ship to PO Boxes. A physical address is required, and we
strongly prefer residential or business addresses. We try to avoid
shipping to large apartment complexes whenever possible.

If you have any questions about domestic shipping, feel free to contact us.

International Shipping Information

We welcome international customers. Orders can be placed online, with shipping charges applied at checkout.

For an accurate shipping estimate, please contact us or call (310) 777-0227.

We ship international orders using FedEx, USPS, and UPS. Delivery
typically takes 2-10 business days, depending on the destination
country. Please note that customs inspections may cause delays beyond
our control.

At checkout, enter your shipping address, and our system will automatically calculate the shipping cost.

If the actual shipping cost exceeds our initial estimate, we may reach out to request additional payment.

By placing an international order, you agree to the shipping cost as
the final charge. All shipping fees must be paid before items are
shipped. Customers are responsible for any customs duties, taxes, or
additional charges associated with their shipment. We are not liable for
any issues related to international shipments (for example, loss,
damage, theft, or storage fees).

Please note that international customers are fully responsible for
the safety and delivery of their shipments. Delays may occur due to
factors outside our control.

Returns

All Returns Require Return Authorization

Exchanges or returns will only be accepted with a receipt
and within 14 days of the original purchase date. Merchandise must be
unused, in its original condition and packaging, and not engraved to be
eligible for return.

You will be responsible for covering the shipping costs to return
your item. If the return is due to defective products or incorrect
orders, please take pictures of the item and send them to info@echefknife.com, along with the reason for the return.

  • Used knives, or blades damaged due to misuse, improper care,
    poor technique, sharpening mistakes, or any other user error, are not
    eligible for return, exchange, or refund.
  • If returned items are found to be damaged, they will not be accepted or credited.
  • Blades sharpened by Yoshihiro Cutlery at the customer's request,
    special order knives, engraving orders, and custom orders are not
    eligible for return or exchange.
  • Please return items via insured USPS mail with a return receipt,
    or insured UPS or FedEx shipping. We cannot guarantee receipt of your
    returned item.
  • Placing an order indicates your acceptance of our return policy.
  • A restocking fee of 15% to 50% may apply on returned items, depending on their condition.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once we receive and inspect your return, we will notify
you via email. You will be informed whether your refund is approved or
rejected. If approved, your refund will be processed, and a credit will
be automatically applied to your credit card or original payment method
within a few days.

Late or missing refunds (if applicable)

If you haven’t received your refund yet, first check your
bank account. Then, contact your credit card company, as it may take
some time for the refund to be posted. Next, reach out to your bank, as
processing times can vary. If you still haven’t received your refund,
please contact us at info@echefknife.com.

Breakage or Discrepancies

If your order arrives and you're dissatisfied or there is
an issue, please notify us within 48 hours of receiving your shipment.
Be sure to take pictures and email them to us at info@echefknife.com.
Yoshihiro Cutlery is not responsible for claims made after 48 hours.
For breakage due to carrier transit, please retain all original items,
packaging, and packing materials for inspection by the carrier. We
cannot accept responsibility for damage caused by misuse, improper care,
poor technique, sharpening errors, or any other damage resulting from
user error.

Exchanges (if applicable)

We only replace items if they are defective or damaged
upon arrival (not due to misuse). Engraved knives are also not eligible
for exchange. If you need to exchange your item for the same one, please
email us at info@echefknife.com and send your item to:

Yoshihiro Cutlery2207 Artesia BlvdRedondo Beach, CA 90278

Return Packaging

To return your product, please mail it to the following
address along with the Return Authorization Number (RA#). Do not send
anything without contacting us first:

Yoshihiro Cutlery2207 Artesia BlvdRedondo Beach, CA 90278

You are responsible for paying the shipping costs to
return your item. Shipping fees are non-refundable, and if you receive a
refund, the return shipping cost will be deducted from it. Delivery
time for your exchanged product may vary depending on your location.
When returning items, please use a trackable shipping service or
purchase shipping insurance, as we cannot guarantee receipt of your
returned item.

Customer Service

If you have any questions, comments, or problems with your order, please email us at info@echefknife.com or call us at 310-777-0227.

Customer service is available during our normal business hours: Monday through Friday, 10AM to 5PM (PST).